Häufig gestellte Fragen und Antworten

We don’t charge any additional costs or monthly fees. However, the fall detector requires a SIM card to function. You will have to pay your wireless service provider's SMS or call charges based on your payment plan.

The fall detector has a built-in 3D acceleration sensor. This is a sensor which measures movements in all three directions. The device detects a fall based on the direction of movement and an abrupt stop and when it has remained in the horizontal position for at least 10 seconds. The sensitivity can be adjusted as necessary to prevent false alarms.

YES you can speak normally using the fall detector, just as over any other mobile phone. However, the fall detector has no number keys, so you cannot dial any phone numbers, only call the saved ones. The fall detector can dial automatically, can be dialed and can also be used for monitoring. Any telephone number saved on the detector can dial it and the person calling can hear what is going on without someone answering the call.

The fall detector uses two different methods for locating..
GPS is used wherever the GPS satellite signal can be received. This is the method used to work with the navigation device. Locating to within a few meters is possible thanks to the very advanced technology used. There is a problem when the GPS satellite signal cannot be received. This is the case, for instance, in basements or massive buildings. In such situations, the fall detector uses a technology that determines the position based on the signals from the mobile network transmission stations. This method is not as accurate as satellite positioning, however, particularly in rural areas with weak mobile coverage.

Yes A GPS receiver cannot determine the location where there are no satellite signals, like in tunnels, buildings or metal containers. In such cases the fall detector uses another tracking method - GSM positioning. With this technology, the location can roughly and independently be determined by means of GPS positioning data with the help of data from nearby cell towers (radio cells). This system works well in large warehouses, railway stations, airports and tunnels.

YesThe fall detector has its own SIM card and is actually a real mobile phone. It functions wherever a mobile phone does. Therefore, you can also use it to talk and it is independent of any fixed line or mobile phone, unlike many other devices.

The SIM card PIN function (you must enter SIM PIN) is where the "Change SIM PIN" function is on most mobiles.
There is a little hook behind it which must be removed.

On an Android device, you can find this function under: Settings> Security> SIM PIN Options> "SIM card PIN".
This function must be disabled for the card.